What to expect during business hours
The first available technician will accept an incoming call. Customer information will be recorded in the ticket tracking system and follow-up information will be sent via direct email from the ticketing system. If a technician is not available, please leave a voicemail message and include your CMU ID, return number, and a brief description of your request. A reply will be sent as soon as a technician becomes available.
What to expect off-hours
Incoming calls will be redirected to voicemail. Please include your CMU ID, return number, and a description of the emergency. On-call staff will be automatically alerted to the message and will return your call within 1 hour.