About Telephone Support

For telephone support, please call 412-268-1732 (8×1732). Technicians are available during normal University business hours (8a-5p). Emergency support is available off-hours via voicemail 5p-8a.

What to expect during business hours

The first available technician will accept an incoming call. Customer information will be recorded in the ticket tracking system and follow-up information will be sent via direct email from the ticketing system. If a technician is not available, please leave a voicemail message and include your CMU ID, return number, and a brief description of your request. A reply will be sent as soon as a technician becomes available.

What to expect off-hours

Incoming calls will be redirected to voicemail. Please include your CMU ID, return number, and a description of the emergency. On-call staff will be automatically alerted to the message and will return your call within 1 hour.

This entry was posted in About ITS, Support. Bookmark the permalink.