- Technical Support is available during normal university hours: Monday-Friday 8:00am – 5:00pm. If you need assistance, please e-mail us at appropriate email address listed in the table below.
- Telephone support is also available during normal university hours: Please call 412-268-1732 (x1732). The first available technician will assist you. If a technician is not available, please visit this link for further instructions.
- Walk-in support will be available in the Help Center (on the A-Level of Hamerschlag).
- Limited emergency support is available between 5pm and 8am M-F and on holidays and weekends. A voicemail message left at extension x-1732 will trigger a notification for an on-call staff member. Messages should generally be returned within an hour.
Where to send e-mail requests
Email help requests are processed automatically so that users will receive an immediate acknowledgement from the help system that their ticket request has been received.
The ticketing system is used by a number of different groups and departments. If you have an issue specific to one of the areas below, you may receive quicker service by sending a message to the appropriate address (queue). If you mistakenly send to the wrong queue, it is not necessary to resend your request; we will make sure it is directed to the correct area.
|Department||For help with:||Send email to:|
|Electrical and Computer Engineering||ECE Receivingemail@example.com|
|ECE Building Facilities (Al Grupe)||firstname.lastname@example.org|
|ECE Web Issuesemail@example.com|
|ECE Audio-Visual Videoconferencingfirstname.lastname@example.org|
|ECE General IT Issuesemail@example.com|
|CIT Dean’s Office||CIT Dean’s Office IT Issuesfirstname.lastname@example.org|
|Engineering and Public Policy||EPP IT Issuesemail@example.com|
|Mechanical Engineering||MechE IT Issuesfirstname.lastname@example.org|
|Civil and Environmental
|CivE IT Issuesemail@example.com|
How Requests for Old Queues are Handled
|Messages sent to:||Response:|
|“firstname.lastname@example.org” or “email@example.com”||Forwarded automatically to firstname.lastname@example.org|
|“email@example.com”||On-campus (or gmail) requests receive an autoreply with list of ECE queue names.|
*If you send a message to “help” for a non-IT issue, it will still be processed, but there may be a slight delay, as it gets transferred to the proper queue.