Mission and Strategic Goals

ITS Mission Statement

The mission of Information Technology Services (ITS) is to support customers in the CIT community by providing high quality, innovative, and reliable IT services and technologies that advance a customer’s work in a simple, effective, and timely manner.

ITS Strategic Goals

The gist of our strategic goals is to create, maintain, and/or support IT systems that inform academic and administrative decisions.

  • Infrastructure
    • Make the infrastructure reliable, highly available, and easily extensible, to meet unanticipated needs with easy access and rapid response.
  • Support
    • Align support with customer goals to enable productivity.
    • Reach out to the community, communicate clearly, and deliver expected outcomes.
  • Digital Communications (Web)
    • Facilitate communications via the web, digital displays, video conferencing.